Privacy
Privacy notice
How Tide Bathrooms Ltd, trading as Tide Projects, handles your enquiry details.
Who we are
Tide Projects is a trading brand of Tide Bathrooms Ltd, which also trades as Tide Bathrooms & Kitchens, Lisburn, Northern Ireland. Tide Bathrooms Ltd is the data controller for enquiries made through this website. Contact for privacy questions: info@tidebathrooms.co.uk.
Showroom and business correspondence address: 10D Graham Gardens, Lisburn, BT28 1XE, Northern Ireland. This is our trading address, not our registered office.
Tide Bathrooms Ltd is registered in Northern Ireland, company number NI688531. Registered office: 17 Carnmoney Road, Newtownabbey, Northern Ireland, BT36 6HL.
What we collect
When you submit a project enquiry: your name, company, email, optional phone, site location, project scope, budget range, timescale, message, and your consent choices. We store a one-way hash of your connection address to prevent spam; we do not store the address itself.
Why
To respond to your enquiry and prepare any quotation you ask for (your consent and steps before a contract). Marketing updates are sent only if you separately opt in.
Who sees it
Authorised Tide staff. Enquiries may later be moved into Tide's internal customer system. We don't sell your data.
How long
If your enquiry doesn't go ahead, we keep it for 24 months from our last meaningful contact with you (for example, your last message, call, meeting or quotation), then review and securely delete it. If your enquiry becomes an order, your details move into our customer records and are kept for as long as needed to deliver the project and meet our legal, tax and warranty obligations.
We may keep information for longer only where we must by law, where it is needed to establish, exercise or defend a legal claim or dispute, or while we deal with a request you've made about your data. Once that reason ends, the normal period applies again. You can ask us to delete your enquiry sooner at any time (see Your rights).
Your rights
You can ask to access, correct or delete your data, or withdraw consent, by emailing info@tidebathrooms.co.uk. You can complain to the Information Commissioner's Office (ico.org.uk).